CONSUMER RIGHTS – RIGHT OF WITHDRAWAL – CANCELLATION AND RETURN TERMS
GENERAL:
1. By placing an electronic order through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract provided to you.
2. Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) as well as other applicable laws regarding the sale and delivery of the purchased product.
3. Shipping costs for product delivery will be paid by the buyers.
4. Each purchased product will be delivered to the person and/or institution specified by the buyer at the provided address, within 30 days at most. If the product is not delivered within this period, the buyers may terminate the contract.
5. The purchased product must be delivered complete and in accordance with the specifications indicated in the order, including any warranty certificate, user manual, and similar documents.
6. If it becomes impossible to sell the purchased product, the seller must notify the buyer of this situation in writing within 3 days of learning of the issue. The total amount must be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT IS NOT PAID:
1. If the buyer does not pay for the purchased product or cancels the transaction through bank records, the seller's obligation to deliver the product terminates.
UNAUTHORIZED USE OF THE CREDIT CARD FOR PURCHASES:
1. After the product is delivered, if it is determined that the payment made by the buyer was charged to the buyer's credit card by unauthorized individuals and the amount for the product is not paid to the seller by the bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping costs borne by the seller.
IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE STATED TIME DUE TO UNFORESEEABLE REASONS:
1. If unforeseen force majeure occurs and the product cannot be delivered on time, the situation will be notified to the buyer. The buyer may request cancellation of the order, replacement with a similar product, or a delay in delivery until the obstacle is resolved. If the buyer cancels the order, and if the payment was made in cash, the amount will be refunded within 14 days of cancellation. If the payment was made by credit card and the order is canceled, the amount will be refunded to the bank within 14 days, though it may take 2-3 weeks for the bank to transfer the amount to the buyer's account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
1. The buyer must inspect the goods/services before accepting delivery; they should not accept products with visible damage, such as dents, cracks, or torn packaging, etc. The delivered goods/services will be deemed as undamaged and intact. The buyer must take care to preserve the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services should not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
1. The BUYER can use the right of withdrawal without any legal or criminal responsibility and without providing any justification by rejecting the product and withdrawing from the contract, within 14 (fourteen) days from the delivery date of the product to themselves or the person/institution at the address they have specified, provided that they notify the SELLER through the contact information below.
SELLER'S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:
Company Name/Title: UNITED İLETİŞİM REKLAM ORGANİZASYON LIMITED
Address: Erenköy Mh. Abdülhalik Renda Sk. No: 14 İç Kapı No: 4 Kadıköy/Istanbul
Phone: +90 531 305 6988
Fax:
WITHDRAWAL PERIOD:
1. If the purchased product is a service, the 14-day period starts from the date of signing the contract. In service contracts where the service performance starts with the consumer's approval before the expiration of the withdrawal period, the right of withdrawal cannot be used.
2. The costs arising from the use of the right of withdrawal are borne by the SELLER.
3. To exercise the right of withdrawal, the buyer must send a written notification via registered mail, fax, or email to the SELLER within the 14 (fourteen) day period, and the product must not have been used according to the "Products for which the Right of Withdrawal Cannot Be Used" section in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
1. The invoice of the product delivered to the third party or BUYER must be returned. (If the product is to be returned by a corporate entity, the return must include the return invoice issued by the institution. Corporate orders will not be completed unless a RETURN INVOICE is provided.)
2. The returned product should be delivered with its box, packaging, and standard accessories, if applicable, in an unused and undamaged condition.
RETURN CONDITIONS:
1. The SELLER is obliged to return the total amount and any documents that place the BUYER under obligation within 10 days after receiving the withdrawal notice and to return the product within 20 days.
2. If the value of the product decreases due to the fault of the buyer or if it becomes impossible to return the product, the buyer is obliged to compensate the seller for damages in proportion to their fault. However, the buyer is not responsible for changes or damages that occur due to the proper use of the product within the withdrawal period.
3. If the buyer’s use of the right of withdrawal causes the buyer to fall below the campaign limit, the discount applied within the campaign will be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
1. Products that are prepared according to the buyer's request or personal needs and are not suitable for return, such as underwear, swimwear, makeup items, single-use products, products with a risk of rapid deterioration or expiration, products that become unsuitable for return after the packaging is opened for health and hygiene reasons, products that are mixed with other products after delivery and cannot be separated by their nature, publications such as newspapers and magazines, except for those provided under subscription contracts, and services performed electronically or intangible goods delivered instantly to the consumer are not subject to the right of withdrawal.
2. Cosmetics and personal care products, underwear, swimwear, books, copyable software and programs, DVDs, VCDs, CDs, tapes, and stationery supplies (toner, cartridges, ribbons, etc.) can only be returned if their packaging is unopened, unused, undamaged, and untested.
DEFAULT AND LEGAL CONSEQUENCES:
1. If the buyer defaults on payment via credit card, they agree, declare, and undertake that they will pay interest according to the credit card agreement with their bank and be responsible to the bank. In this case, the bank may resort to legal action, claim expenses, and attorney fees from the buyer, and in case of default, the buyer agrees to compensate the seller for any damages caused by the delayed performance of the debt.
PAYMENT AND DELIVERY:
1. You can make payments online via credit cards through our website, using either a single payment or installment options available for all credit cards. Upon completing your order, the payment will be processed through your credit card.